It is Easy to Capitalize on Missed Opportunities Within Your Collections Process
While the economy is technically out of recession, unemployment remains quite high. Perhaps that’s why we constantly hear the cost of debt collections is rising. The “smile and dial” approach that once...
View ArticleIt is Easy to Capitalize on Missed Opportunities within Your Collections...
In the first article of the series, we discussed the importance of developing effective data and scoring models in the collections process. In this article, we will turn our attention to how you can...
View ArticleContacting Customers: A Legal Tug-of-War That Doesn’t Have to Be
Most of my conversations in the industry are with those individuals running the call centers who are aggressively striving for every bit of revenue they can get. If I had a dollar for every one of...
View ArticleWhat Can Tim Tebow Teach Us in Collections?
There are many things Tim Tebow can teach those of us in the collections and contact center world that can immediately change our fortunes.
View ArticleSecret Sauce for Your Collections Strategy
How can ARM companies maintain their contact rate metrics and increase collection rates in their existing campaign strategies? Design a strategy that includes channel blending as your secret sauce.
View ArticleHalloween Costumes and Text Messaging: Collections Strategies are Evolving
Don’t be scared to be different this Halloween. Creating text conversations for debt collection can be a real “treat” when done right.
View ArticleText as a Conversation for Collections
Besides its wide acceptance in our day to day lives, text has become an effective channel for call center collections.
View Article3 Tips for Texting in Collections
Adding text messaging to your contact strategies increases contact rates, reduces agent costs, and increases collections.
View ArticleGenesys Says Hello at DCS 2013
With its recent acquisition of cloud‐based contact center provider SoundBite Communications, Genesys is poised to revolutionize the Accounts Receivable Management (ARM) industry.
View ArticleEveryone is Talking about Text
While text messaging holds great promise with over 103% of the US having cell phones (CTIA), utilizing it as a communications channel is not without challenges and concerns. Text messaging offers a...
View ArticleStart the Customer Experience Collections Strategies Revolution
A few bad apples may have spoiled the bunch in Collections, but, maybe it's time to take a new approach to Collections. It's time to ask: Who cares about the Customer Experience (CX) in Collections?
View ArticleThe Six Million Dollar Man Vendor Strategy – Better, Stronger, Faster!
It's no secret that many organizations are shifting away from expensive, outdated on premise deployments to cloud and hybrid solutions. With this movement to the cloud comes numerous vendors offering...
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